Warranty Policy
We stand behind every device we sell. Here's exactly what's covered and how to claim.
New Items
All new items carry the full manufacturer warranty as standard. This typically ranges from 12 to 24 months depending on the brand and product. Warranty claims for new items are handled through the manufacturer's official channels, and we'll assist you with the process.
Second-Hand Items
Every second-hand device comes with a 30-day LC Tech warranty covering hardware defects. This means if your device develops a non-accidental hardware fault within 30 days of purchase, we'll repair or replace it at no cost to you.
What's Covered
Hardware defects including screen malfunctions, charging port issues, battery failures (beyond stated health), camera defects, and motherboard faults. If it's a hardware problem that wasn't disclosed at purchase, it's covered.
What's Not Covered
Accidental damage (drops, cracks, water damage), software issues caused by user modification, normal wear and tear, and damage from unauthorized repairs. Battery degradation within the stated health percentage is also not covered.
How to Claim
Message us on WhatsApp with your order details and a description of the issue. We'll arrange for the device to be brought in or shipped back for assessment. Most claims are resolved within 3-5 business days.